COVID-19 support

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COVID-19 safe behaviours

To keep you and your community safe, whether you have been vaccinated or not, you should continue to:


You should get tested for COVID-19 if:

  • you have symptoms of the illness — even if your symptoms are mild
  • you have recovered from COVID-19 and develop new symptoms of COVID-19 after 28 days since you completed isolation
  • you have been advised to do so by a health professional.

Find out more about COVID-19 tests. Watch a video on Rapid Antigen Tests.

If you’re at higher risk of severe illness, have COVID-19 symptoms and test negative on a RAT (Rapid Antigen Test), get a PCR (polymerase chain reaction) test.

Occasionally, a RAT may not detect a COVID-19 infection straight away, so it’s important to get a PCR at a state or territory testing site. The Easy Reads below give more information on taking a RAT test.


Wearing a mask can help protect you and those around you. To use a mask properly you should:

  • wash or sanitise your hands before putting it on or taking it off
  • make sure it covers your nose and mouth and fits snugly under your chin
  • avoid touching the front of your mask while wearing or removing it
  • keep it in place – don't hang it around your neck or under your nose
  • use a new single use mask each time
  • wash and dry reusable masks after use and store in a clean dry place.

Click here to access an Easy Read for mask wearing.

Personal protective equipment (PPE)

Personal protective equipment protects the wearer from infection and stops the spread of COVID-19.

The Department of Health and Aged Care has information available to help you find out who should use PPE, how to use it, and how to supply, if needed, is managed through the National Medical Stockpile.

For further information on supports available through the NDIS take a look at your health and safety.

What to do if you get COVID-19?

COVID-19 and mental health

The impacts of the COVID-19 pandemic, physical distancing and isolation may cause feelings of anxiousness, stress and worry.

Mental health support is available for all Australians. Read more about receiving mental health sessions during COVID-19

Visit the Department of Health and Aged Care website to learn more about mental health support services available.

You can also access tips to help mental health from the Council for Intellectual DisabilityMental health resources and other supports – Down Syndrome Australia and Beyond Blue.

COVID-19 stakeholder kit for disability service providers

This stakeholder kit provides information and resources for organisations delivering services to people with disability. It will assist in communicating the importance of preventative behaviours in reducing the risks posed by COVID-19.

COVID-19 Disability Stakeholder Kit for 2023-24: Supporting people with disability

Ventilation fact sheet for disability providers

The ventilation fact sheet aims to provide high-level advice to Disability Providers that link them in a single factsheet to other areas of truth for further information.

Ventilation fact sheet for disability providers

Disability workers and vaccination

States and territories have different COVID-19 vaccination requirements for disability support workers. Follow the links below for details. Information for disability workers about COVID-19 vaccines

Information for NDIS Providers and participants. Visit the National Disability Insurance Scheme

Information and support for disability support workers and providers. Visit the NDIS Quality and Safeguards Commission

Carers can read more information here

COVID-19 leave grant for disability workers

Disability workers who deliver close personal support to NDIS participants, contract COVID-19 and have no or insufficient sick leave are eligible for financial assistance through their employer.

Available funding will be at a flat rate of $450 per worker where the worker has lost at least eight hours but less than 20 hours of work, and $750 per worker where the worker has lost more than 20 hours of work.

The payment will provide support towards the costs associated with leave from 1 April 2023 to 31 December 2023.

The worker will need proof of their COVID-19 infection ‒ proof of registering positive case with relevant state or territory, or a medical certificate, or a date stamped photo of positive RAT or PCR result, or a statutory declaration.

More information about this grant is available at