Dominique and Nick

Dominique and NickDominique George is a social welfare worker who provides support services and programs through the Greek Orthodox Community Welfare Centre.

Dominique first met her client Nick upon referral by his mother five weeks after an accident that saw him badly injured by falling from a roof.

A house painter by trade, Nick suffered significant injuries to his face and hip, which required surgery and hospitalisation for six weeks.

Nick’s challenges were compounded by financial hardship, no fixed housing and mental health issues including depression.

“Nick’s case was complicated,” Dominique says.

“After hospital, Nick went into crisis accommodation but was looking to move into a more permanent setting.

“He required specialist transport to view potential accommodation and to keep medical appointments, as he was using a wheelchair.

“Nick’s financial circumstances meant he didn’t have the funds to pay for taxis to get to his various commitments and that’s when his mother reached out.”

Dominique heard about the Disability Gateway through the NDIS.

 “Through the Disability Gateway, I learnt about the Community Transport Re-Enablement Program, which provides specialist transport for eligible people who are transport-compromised,” Dominque says.

She says disability transport provider Travel Trainer provided a seamless outcome for Nick providing affordable transport to all his medical appointments while also allowing him to view potential accommodation.

Dominque has been impressed with the Disability Gateway’s great customer service, especially in helping to stop people falling through the cracks.

“I was blown away by the outcome for Nick,” Dominique says.

“When a person continually comes up against barriers without outcomes, they can become deflated.

“With the Disability Gateway providing re-enablement transport for Nick, it has been so good for his mental health and social wellbeing.”

“It is such a big thing to enable a client so positively.

“It is essential that we all know about the Disability Gateway, and I can’t recommend it enough.”


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Dominique and Nick

Dominique and Nick’s story

An Easy Read case study


Dominique is a social welfare worker.

A Smiling man

A social welfare worker is someone who supports you with different areas of your life, including how you:

  • earn and spend your money
  • think and feel
  • take part in the community.

A woman and man

She supports Nick.

A man up a ladder

Nick is a house painter.

a doctor

But he had an accident where he hurt his face and hip.

Nick had to have surgery.

He was in hospital for 6 weeks.



After this happened, Nick’s life changed.

He couldn’t work and he had trouble paying for things he needed.


This also affected his mental health.


When Nick left the hospital, he moved into crisis accommodation. Crisis accommodation is a place where people can stay for a short time, if they have no home to live in.


Nick wanted to live somewhere else.

But he had to use a wheelchair.


Nick didn’t have money to pay for taxis that can support wheelchairs.

This made it harder to:

  • visit homes he wanted to live in
  • go to medical appointments.


Dominique learned about the Disability Gateway through the National Disability Insurance Scheme (NDIS).


On the Disability Gateway, she learned about transport options for people with disability.


Dominique helped Nick to find transport that was easy to:

  • pay for
  • use.

a man with wheelchair

Nick can now find and use transport to go to his medical appointments.


Dominique was very happy with the Disability Gateway.

She said,

“It is essential that we all know about the Disability Gateway, and I can’t recommend it enough.”